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We are here for you!

Uncomplicated and fast: services for CAPERA tenants.

When it matters, we are there to help.

With our comprehensive range of services, we offer our tenants not only uncomplicated solutions, but also maximum convenience. The right form? Available from us at the touch of a button. And, of course, we offer rapid assistance – for both minor and major problems that cannot be delayed. Our 12 locations throughout Germany make it possible: We are always available for you. Also personally. Benefit from our network of strong partner companies from the trades and service sectors. Feel completely at ease – with the market leader in service. In 2023, we again took first place in the ranking of the best property managers in the residential sector.

How can we help you?

Our head office

CAPERA Immobilien Service GmbH
Dornhofstraße 100, 63263 Neu-Isenburg

Office hours of our service center

Monday, Tuesday and Friday 09:00 – 12:00

Thursday 14:00 – 17:00


We are also available during the regular opening hours of our locations and by appointment.

How to reach us:

Note: You will find further contact options for your residential unit in the information exit of your building.

For our tenants:

Defect report

Report defects in your apartment conveniently using the online form.

Forms to download

Everything at a glance: Tenant self-disclosure, application to keep animals, SEPA direct debit mandate, previous landlord’s certificate.

Useful information to download

From the checklist for the move to the CAPERA sustainability report.

Notification of bank details

Let us know your bank details online. By protected shipping, of course.

Excellent service!

CAPERA once again took first place in the residential category of this year’s Property Manager Report.

Forwarding request at the post office

One entry is enough! Use the relocation notification from Deutsche Post Adress and inform your contractual partners of the new address.

Electricity removal service

Save money! With a cost comparison of energy suppliers including a free relocation service.

Please remember to register the electricity in good time!

When registering, every consumer has a free choice from the numerous suppliers on the electricity market. Tip: Some electricity suppliers offer new customers great bonuses when they sign a contract.

Please do not forget.

Moving electricity + energy supplier

Inform your supplier as early as possible and compare tariffs. Always important: Record the meter reading!

Change your place of residence

Mandatory appointment at the Citizens’ Registration Office: The change of residence (re-registration) must take place within one month.

Entitlement to housing benefit?

Check your entitlement to housing benefit – in many federal states conveniently online using the housing benefit calculator.

Broadcasting fee

Mandatory for every tenant. Changes of address must be notified to the GEZ by online form or registered letter.

Check insurance requirements

New apartment – same insurance? Doesn’t always fit. To be on the safe side, check your insurance cover.

Inform insurance companies

To avoid any (nasty) surprises: Inform your insurance partners about your move in good time.

Telephone and Internet

Offline in the new apartment? Inform your provider at least four weeks before the planned move.

Introduction to the new neighbors

To good neighborliness. Introduce yourself personally and make your first contacts.

The right home for every living situation. With CAPERA.

We look after 20,000 residential units nationwide for our clients and take care of all the tasks involved: from management to upcoming repairs to letting. We are therefore the first point of contact for tenants. And we are happy to be there for you if you are looking for an attractive home. We offer you an almost limitless choice, from small single apartments close to the city center to spacious family apartments in the countryside. For every taste and every budget. We look forward to your inquiry!

At a glance: Our apartment offers.

Would you like a quick and compact overview of our rental offers? At Immoscout24, Immowelt and (Ebay) classifieds, we always keep you up to date on the apartments currently available. Nothing for you? Please contact us directly and let us know your individual search criteria.
204 apartment offers
From single apartments to family homes. There is something for everyone.
There for you in 16 cities
From north to south – from east to west: CAPERA is represented with apartments in (almost) all federal states.
Our insider tip!
Be the first to know which dream apartment becomes available. You tell us where you are looking. We provide you with exclusive insider tips.

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    How much is the deposit?

    What is a tenant certificate/self-disclosure needed for?

    What is a previous landlord's certificate and what is it needed for?

    How long is the notice period for a rental apartment?

    Can I leave the rental agreement early if I can find a new tenant?

    When will I receive the utility bill?

    Are shared apartments possible?

    Can I sublet my apartment?

    Am I allowed to keep pets in my rented apartment?