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Tenants must also pay for any damage they cause to the apartment themselves. For this very reason, it is always advisable to take out personal liability insurance and household contents insurance to protect your belongings. Of course, the tenant is not liable for damage or defects for which he is not responsible. Good examples of this are a defective heating system or leaking windows.

In principle, household contents insurance offers protection against the risks of fire, mains water, burglary, robbery, vandalism and natural hazards such as storms and hail. For exact details, please refer to your insurance policy or speak to your insurance broker.

We cannot give a definitive answer to this question either. Please contact your insurance broker or refer to the information in your insurance policy.

Immediately. Do not hesitate to report even minor damage that does not disrupt your everyday life. If a report is made too late and there is already consequential damage as a result, you may be liable.

In this case, in addition to the official damage report via the online form, the responsible property manager must be informed immediately.

You must guarantee craftsmen access at the agreed time in any case. If this does not work and the tradesman is standing in front of a locked door, the resulting costs (e.g. for the journey) can be passed on to you. Tip: Of course, you don’t have to be there in person. You can also be represented by neighbors, relatives or friends.

Basically yes.

First of all, no. Always consult the responsible property manager. Under certain circumstances, you may be able to take action yourself. However, coordination with the property manager is absolutely essential for this.

You will find the contact details of your property manager in the official property notice – usually on the first floor of your apartment building. If in doubt, our service team will also be happy to help you Monday, Tuesday and Friday 09:00 – 12:00 and Thursday 14:00 – 17:00 on +49 6102 81544100.