With our comprehensive range of services, we offer our tenants not only uncomplicated solutions, but also maximum convenience. The right form? Available from us at the touch of a button. And, of course, we offer rapid assistance – for both minor and major problems that cannot be delayed. Our 12 locations throughout Germany make it possible: We are always available for you. Also personally. Benefit from our network of strong partner companies from the trades and service sectors. Feel completely at ease – with the market leader in service. In 2023, we again took first place in the ranking of the best property managers in the residential sector.
We are here for you!
Uncomplicated and fast: services for CAPERA tenants.
When it matters, we are there to help.
How can we help you?
Our head office
CAPERA Immobilien Service GmbH
Dornhofstraße 100, 63263 Neu-Isenburg
Office hours of our service center
Monday, Tuesday and Friday 09:00 – 12:00
Thursday 14:00 – 17:00
We are also available during the regular opening hours of our locations and by appointment.
How to reach us:
| E-mail: | info@capera-immobilien.de |
| Telephone: | +49 6102 81544-100 |
Note: You will find further contact options for your residential unit in the information exit of your building.
For our tenants:
Defect report
Report defects in your apartment conveniently using the online form.
Forms to download
Everything at a glance: Tenant self-disclosure, application to keep animals, SEPA direct debit mandate, previous landlord’s certificate.
Useful information to download
From the checklist for the move to the CAPERA sustainability report.
Notification of bank details
Let us know your bank details online. By protected shipping, of course.
Excellent service!
CAPERA once again took first place in the residential category of this year’s Property Manager Report.
Forwarding request at the post office
One entry is enough! Use the relocation notification from Deutsche Post Adress and inform your contractual partners of the new address.
Electricity removal service
Save money! With a cost comparison of energy suppliers including a free relocation service.
Please remember to register the electricity in good time!
When registering, every consumer has a free choice from the numerous suppliers on the electricity market. Tip: Some electricity suppliers offer new customers great bonuses when they sign a contract.
Please do not forget.
Moving electricity + energy supplier
Inform your supplier as early as possible and compare tariffs. Always important: Record the meter reading!
Change your place of residence
Mandatory appointment at the Citizens’ Registration Office: The change of residence (re-registration) must take place within one month.
Entitlement to housing benefit?
Check your entitlement to housing benefit – in many federal states conveniently online using the housing benefit calculator.
Broadcasting fee
Mandatory for every tenant. Changes of address must be notified to the GEZ by online form or registered letter.
Check insurance requirements
New apartment – same insurance? Doesn’t always fit. To be on the safe side, check your insurance cover.
Inform insurance companies
To avoid any (nasty) surprises: Inform your insurance partners about your move in good time.
Telephone and Internet
Offline in the new apartment? Inform your provider at least four weeks before the planned move.
Introduction to the new neighbors
To good neighborliness. Introduce yourself personally and make your first contacts.
The right home for every living situation. With CAPERA.
We look after 20,000 residential units nationwide for our clients and take care of all the tasks involved: from management to upcoming repairs to letting. We are therefore the first point of contact for tenants. And we are happy to be there for you if you are looking for an attractive home. We offer you an almost limitless choice, from small single apartments close to the city center to spacious family apartments in the countryside. For every taste and every budget. We look forward to your inquiry!
At a glance: Our apartment offers.
Would you like a quick and compact overview of our rental offers? At Immoscout24, Immowelt and (Ebay) classifieds, we always keep you up to date on the apartments currently available. Nothing for you?
Please contact us directly
and let us know your individual search criteria.
204 apartment offers
From single apartments to family homes. There is something for everyone.
There for you in 15 cities
From north to south – from east to west: CAPERA is represented with apartments in (almost) all federal states.
Our insider tip!
Be the first to know which dream apartment becomes available. You tell us where you are looking. We provide you with exclusive insider tips.
FAQs.
How much is the deposit?
As a rule, the amount of the deposit is three net cold rents. More is not permitted by law. Depending on the location and the specifications of the apartment owner, this can also be two net cold rents. Are you having difficulty raising the deposit or would you simply like to have free access to your money? No problem with CAPERA.
What is a tenant certificate/self-disclosure needed for?
You may need a tenant certificate for authorities, for example for the social welfare office or the job center. A self-disclosure serves the landlord to check the creditworthiness of the prospective tenant. This is used to check whether a prospective tenant may have debts and (actually) cannot afford the rent.
What is a previous landlord's certificate and what is it needed for?
You will (in many cases) need a previous landlord’s certificate when you apply for a new apartment. This previous landlord’s certificate is a kind of “certificate” that you receive from your former landlord. It states whether the tenancy was problem-free, whether there were or are rental debts and whether you may have violated the house rules.
How long is the notice period for a rental apartment?
As a rule, the deadline is three months. However, there may be special agreements in each tenancy agreement, such as the exclusion of termination. This exclusion of termination is possible for a maximum of four years.
Can I leave the rental agreement early if I can find a new tenant?
Yes, this is possible in principle. However, the new tenant must meet the landlord’s requirements.
When will I receive the utility bill?
The landlord has 12 months after the end of the billing period to prepare the service charge statement and send it to the tenant. The tenant again has 12 months from receipt of the service charge statement to lodge an objection.
Are shared apartments possible?
Yes, this is possible in principle. If you are interested in a shared apartment, please contact us directly.
Can I sublet my apartment?
Yes. However, you need the written consent of the landlord for this. If you are planning to sublet, please get in touch with us.
Am I allowed to keep pets in my rented apartment?
As a general rule, you do not need the landlord’s consent for a reasonable number of small animals (e.g. fish or hamsters). If you have dogs or cats or possibly even exotic animals, you need the official permission of the landlord. For official application we have a
form for you to download
for you.
Discover CAPERA!
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